FAQ
Can I request assistance from microsoft customer service if needed in the future?
Yes, you can get support directly from Microsoft.
I have an old version of office already installed on my device, what should I do?
We recommend that you remove all previous versions before installing a new Office version.
How will I receive my product?
Once your order is placed, you will receive an email (1 to 10 minutes) with your product license key and instructions to activate it, please also check your spam folder.
Can I get a replacement key OR request help from Prowebsoftware Customer service?
Yes, you can get a key replacement at any time or ask for help by simply contacting our customer support by email: contact@prowebsoftware.net
How do I install Microsoft Office.
How to Activate Microsoft Office Professional 2021 / Microsoft Office 2021 Home and Business
VERY IMPORTANT: You ABSOLUTELY MUST use “activation by phone”.
Step 1: Download the file installation by clicking on this link :
1) Microsoft Office 2021 Professional (Windows) => click here <=
2) Microsoft Office 2021 Home and Business (MAC) => click here <=
Step 2: Install Office 2021 and launch Word or Excel
Step 3 : Click “Change license”
Step 4 : Click “Use a different account”
Step 5 : Click “Enter product key instead”
Step 6 : Enter key and click “Activate”
Step 7 : Click “Activate the product”
Step 8 (very important ) : Click “I want to activate the software by telephone”
Step 9 :
Go to https://microsoft.gointeract.io/ (click directly on the link) choose the 7 digit option, and enter your installation ID.
Once the boxes are filled in, click on submit.
You will have a message asking you how many PCs the license has been installed on, put 0 and enter the confirmation ID.
Step 10 : Provide the ID you received by phone
Step 11 : it’s ok your product is activated
What to do if you have a problem with your license key ?
For any problem with your license key (invalid code, download problem, or other) please send us your error message (screenshot of your entire screen) and the order number to our email : contact@prowebsoftware.net and your license key will be replaced within 24 hours maximum (response within a few hours).
You can contact us :
Email: contact@prowebsoftware.net
Phone
+33774522118
Address:
ECOMSKY
146 avenue Charles de Gaulle
92200 Neuilly sur Seine
France